Refund Policy

If you don't like your new GIVILI bedding or simply don't like it, you can, of course, return it within 30 days of purchase, according to the law. However, do not forget that you must inform us of this fact within 14 days of receiving the goods.

Goods can only be returned or exchanged if they are unworn, packed in their original packaging and show no visible signs of use. If all the above-mentioned conditions for returning the goods are met within 14 days, we will refund the purchase price within approximately ten days of the returned goods (personal delivery or transport service). If the goods are returned by the transport service, we do not cover the costs associated with this transport.

Procedure for returning goods:

1. Please inform us of your intention to return the goods at info@givili.cz .
2. Wrap the products you want to return and attach a completed return or exchange form to them and attach it to the product.
3. You can send your order to us through any branch of Zásilkovna and report the number - 999 934 48. www.zasilkovna.cz/ branches .

The return of the purchase price is stipulated by law within 30 days, but with us, if the previous conditions are met, we return the money within approximately ten days by bank transfer to the account specified in your message or delivered with the goods.

Form for withdrawing from the purchase contract & complaint form - PDF