FAQ
We have prepared for you answers to the questions that you ask us most often. If you are interested in anything else that has not been covered here, do not hesitate to contact us . We want you to feel at home with us.
We will inform you immediately about each step of the order via your registered e-mail. Once we hand over the shipment to the carrier, you can track its current status through their website or app.
Have you changed your mind about a color, size or need to change the delivery address? If we have already accepted your order, the goods are probably being prepared and will be on their way soon. Write to us and we will try to solve everything to the best of our ability.
You can, of course, return the goods within 14 days, or exchange them for others, according to the terms and conditions.
Bed linen is always gift-wrapped in fine satin paper, which is decorated with a beautiful ribbon. We prepare the goods for you with the greatest care so that you feel pampered from the moment you unpack them. In addition, you will find an organic cotton canvas bag at the bottom of the package as a treat.
shipping and payment
- By bank card online - the fastest way, we send the goods immediately after payment.
- By bank transfer - we send the goods immediately after crediting the payment to our account.
- Cash on delivery - you pay for the order when you pick it up from the courier.
All order payment methods are free of charge.
Post office - home / branch delivery
Czech Republic, Slovakia, EU countries
What is the delivery time of the goods?
We will send your package on the way immediately after receiving the payment. It is usually at your home within 3 working days.
If you like a product that we currently do not have in stock, write to us and we will take care of everything. As soon as the goods are back in stock, we will let you know.
Do you have a special custom wish? Contact us and we will figure everything out together. We sew bed linen as standard in the dimensions listed on the e-shop. We sew other sizes to order. For tailoring, it is not possible to return goods without giving a reason. Only if the goods show manufacturing defects.
We charge CZK 50 for every additional 10 cm.
Other
Givili bedding comes from 100% organic cotton and is GOTS certified. We care about real quality and ecology in production. We pay attention to Fair Trade trade.
Yes, come and admire and touch Givili bed linen at Shop Up Stories - Prague - Vinohrady or we are also in Havířov in a shared store of the SPOLU Label brand.
- Before you dive into the realm of dreams with your new bedding, don't forget to wash it at least once . You will know the difference yourself.
- Wash linens with the same or similar colors. This is the only way you can be sure that it will still maintain its beautiful appearance.
- To maintain quality and softness, we recommend washing at 40°C.
- Do not use bleach when washing bed linen.
- We do not recommend putting the sheets in the dryer . However, if you cannot do otherwise, choose a gentler program with a lower temperature.
Certainly yes, we will fulfill all your ideas . Contact us.